Frequently Asked Questions
What are the hours of operation?
Please see our Schedule Page for that information.
What is the Fast Pass?
Shorter wait time! The Fast Pass line is shorter and moves faster than the General Admission line.
What is the VIP Pass?
VIP admission is our most premium package designed for our fans and victims! VIP admission means you will be personally escorted directly past all wait lines and to the entrance of the haunt. Also, you will receive a t-shirt of your choice and 2 free gameplays on our Midway of Mayhem. Finally, you may have a one-on-one interview/conversation and autograph with co-owner Ryan Settlemyre.
How long does it take to go through the Attraction?
Typically, our haunt lasts 45 minutes from start to finish, not counting the Midway of Mayhem, wait time, etc.
Does Lake Hickory Haunts accept credit cards?
Yes, our box office accepts Visa, MasterCard, Discover, and American Express.
Lake Hickory Haunts LLC. DOES NOT sell or distribute the data we collect during the ticket purchasing process. We use your data to facilitate the purchase of your tickets, and to contact you regarding specific haunted attraction related activities. When you place an order for tickets you will be transferred to our ticketing secure server (PayPal). All personal information, including credit card information, is communicated to us using encryption technology that prevents a third party from gaining access to this information.
Are the monsters allowed to touch you?
The actors in Lake Hickory Haunts will not touch you. However, they do get very close. Occasionally you may brush up against their costumes or props. You may also come into contact with some of the sets.
Are there any restrictions?
Age: Lake Hickory Haunts is recommended for adults and teens, but younger children may participate if parents choose to allow. We do offer a child’s price (12 and under) but there are no refunds of any kind if anyone decides not to finish the haunt.
Persons with Disabilities: Haunted Amusement facilities are making strides in addressing the needs of visitors with disabilities, but it's not always possible to include everybody and also keep the masses safe. The forces exerted by some scares, amusement devices, and/or rides can be dangerous to a visitor who cannot maintain the posture required.
Upon entering an amusement facility, a guest with a disability should visit an information desk and request any information regarding access to the facilities. Lake Hickory Haunts LLC. will provide you with a guide of the physical requirements required to safely enjoy the scares, amusements, devices, and/or rides at its facility(s).
Many scares at a haunted amusement facility are of a dynamic nature. Guests with disabilities should refer to an amusement facilities safety guide available at the Boxoffice, Queue Line and our Homepage.
Participate responsibly. You should be in good health to participate safely. You know your physical abilities. If you suspect that your health could be at risk for any reason, or you could aggravate a pre-existing condition of any kind by experiencing a scare, amusement device and/or ride at Lake Hickory Haunts LLC. DO NOT RIDE!
Is there a lot of smoke in the haunted house?
We do use fog machines at Lake Hickory Haunts.
Are there strobe lights?
Yes, we do use strobe lights.
Can I go through if I'm pregnant?
Lake Hickory Haunts is not recommended for visitors who are pregnant, have heart conditions or are in general poor health. Please read our Warnings and Regulations on the Home Page.
Can my friends and I wear our Halloween costumes when we come to Lake Hickory Haunts?
No. For safety reasons, we are sorry to say that visitors are not permitted to wear costumes.
Are your attractions open if it rains?
Depends! Our haunted attraction is a combination of inside and outside venue. A little rain adds to the scare factor but heavy rain will force the attraction to close. Stay up to date with Lake Hickory Haunts weather on our Facebook.
If we are closed due to inclement weather pre-purchased tickets can be used on any date we are open.
Do your attractions have security?
Yes. Lake Hickory Haunts uses Burke County Police Officers for our security team.
We also have off-duty Emergency First Responders and Registered Nurse on staff each night at our First Aid Station located on the Midway.
Can we be thrown out of the park for any reason?
Yes. We do not allow foul language, pushing, vulgar behavior, weapons of any kind, alcohol, etc. We have a list of rules that must be adhered to for your own safety. Please see our Warnings and Regulations on the Home Page.
Violation of these rules will usually bring a warning and then being asked to leave without a refund.
Do you serve alcoholic beverages?
NO! And they are not allowed on the property.
Is smoking allowed?
Smoking is allowed only in the parking lot. Smoking is NOT allowed indoors.
Can we take flash photos of your haunted house?
NO, photography of any sort is not allowed in the haunt. Haunted houses are dark and people's eyes (especially the actors) adjust to the low light. When you flash your camera you're not only ruining other customers' experience but you're hurting the actors' eyes. Also, the fog used inside the attractions ruins flash photography.
Although no photography or videotaping is allowed inside the attraction the monsters working outside will quite often pose for pictures.
What can't we bring with us inside your haunted houses?
No pets! No weapons! No alcoholic beverages! No cameras! No smoking! No laser pointers or flashlights! No food or beverages!
Do you sell concessions and souvenirs at your attractions?
Yes, we offer a variety of concessions, apparel, souvenirs, and more. These items are available on our Midway of Mayhem.
Are the attractions the same this year?
NO, the general theme of our attraction changes each year.
So expect to see your favorites, but also expect new effects, sets, and scares!
Can we win free tickets?
Yes, Listen to 92.1 The Big Dawg, and Kicks 103.3 during the haunt season for your chance to win.
How can I find haunted houses in and around Hickory, NC or in other cities and states?
Check out the Links at the bottom of our Home Page.
Your props and costumes are amazing!, where can I get those?
Lake Hickory Haunts LLC. is not only a haunted attraction, but also a producer of custom hi-end props and costumes. For questions or quotes please e-mail us at firstname.lastname@example.org (Subject: Quote Inquiry)
(We Believe in Innovation Not Duplication)
Do you offer special pricing for children?
No, we do not offer children pricing or special discounts. Lake Hickory Haunts is a scary and thrilling attraction. We do not want to entice children to visit our attraction, as it may not be a pleasant experience for some young children.
I want to do a story on the attractions; how do I?
For media inquiries:
Lake Hickory Haunts LLC.
519 Carolina Avenue
Hickory, NC 28601
How old do you have to be to work at Lake Hickory Haunts?
You must be at least 17 years old to work at Lake Hickory Haunts. Please use the employment tab at the top of the page for more information.
And the #1 most often asked question… Is it scary????
Yes!!! But you be the judge, see you during the 2015 season.